How do I return an item?

Shop with Confidence with our Easy 30-Day Return Policy

Easy 30-Day Returns Policy

If you are dissatisfied with your purchase for any reason, you may return it within 30 days of the purchase date, subject to the conditions and exclusions below.

Eligibility Conditions

Please read conditions below. If all conditions are not met, The TV Depot reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. The TV Depot can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Nonreturnable Items

  • Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed
  • Opened computers and computer software — original packaging cannot be unsealed
  • Electronic software downloads
  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Select special-order merchandise, or any item indicated on the website as nonreturnable
  • Underwater equipment that has been submerged
  • Opened or unwrapped educational tapes and books

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.


Return an Item in Person

You may return an item to our Returns Department at our New York Store. Our Returns Department is located on 57th Street


Return Address

The TV Depot Returns

Return Dept.

180 Highlawn Ave 

Brooklyn, NY 11223



Limited Liability

The TV Depot is not responsible for personal data or items left in returned merchandise. The TV Depot is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.